Latest Valley newsletter.pdf
the valley surgery
Telephone: 0115 943 0530
81 Bramcote Lane, Chilwell, Nottingham, NG9 4ET
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Home.Doctors & Staff.Surgery Times.Clinics & Services.How do I...?.Self help.Other information.News & Notices.Patient group.
Valley Brochure.pdf
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Accessibility

Accessibility information

Appointments System Patient Information Leaflet v1 03.pdf

Guide to our appointment system

OTHER INFORMATION

 

CQC registration

 

The practice is registered by the Care Quality Commission under the Health and Social Care Act 2008. Our registration document can be found here. Our statement of purpose can be found here.

 

Our approach to your healthcare

 

Patients’ rights and responsibilities

 

As a patient you have the right to:

 

 

With these rights come responsibilities for the public.

 

This means being:

 

 

Who has access to patient information

 

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient, to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record.You have the right to withdraw your consent to information being shared. Please ask Reception for an SCR Opt Out form or download one here.

 

Policy on violent or abusive patients

 

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

 

Change of patient's personal details

 

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

 

When should I see a nurse?

 

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within two working days. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.

 

Life-threatening Emergencies

 

If you are uncertain what to do in an emergency situation please do not hesitate to call our usual number 9430530, but do remember that many life-threatening emergencies such as choking, heart attacks or total collapse need immediate life-saving treatment from the emergency services. Please call 999 in these situations before calling the surgery.

 

Safeguarding children and adults

 

Please click here for a leaflet that will inform you on what to do if you have any suspicions about the welfare of any vulnerable child or adult.

 

Dental Emergencies

 

You should see your dentist for regular check ups; also, there is an out-of-hours emergency dental service available to you once you have registered. Dental problems should be treated by dentists, not by doctors. Dentists can prescribe antibiotics and painkillers just as doctors do. People not registered with a dentist or just visiting locally can consult any dentist for advice. If you have difficulty finding a dentist please ring North Midlands NHS Area Team on 0300 300 1234. If you or your child has a tooth knocked out, carefully pick up the tooth but do not attempt to wash or clean it. Put it straight into a little cold milk and take it with the patient to the dentist.

 

Overseas Visitors

 

We will see overseas visitors irrespective of their origin free of charge, however such patients should be aware that secondary care (I.e. treatment at a hospital etc.) can incur costs depending on their country of origin.

 

Baby Changing And Feeding Facilities

 

These are available at any time when the surgery is open; please ask at the reception desk. We would rather see babies who are comfortable and happy and we are happy to wait until you are ready.

 

Patient Reference Group

 

We have a page dedicated for our Patient Reference Group here where minutes of meetings, annual reports and surveys can be found.

 

Data For Research

 

As part of the practice’s contribution to medical research, we provide completely anonymous details of patient treatment to certain reputable third party organisations. No individual is ever identified from the information and we ourselves as potential patients stand to benefit from this work. If you would like more information on this issue please speak to one of the doctors.

 

This General Practice is research active

 

Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

 

In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.

 

Taking part in a clinical research study is voluntary and can be a rewarding experience.

 

To find local clinical research studies, go to: www.ukctg.nihr.ac.uk

 

To find out more about clinical research in the East Midlands visit: http://www.crn.nihr.ac.uk/east-midlands

 

To read about other patients who have benefited from taking part in clinical research visit: http://www.crn.nihr.ac.uk/can-help/patients-carers-public/patient-stories/

 

Asking For A Chaperone

 

If you are concerned about seeing a doctor or nurse on your own, please mention this at reception when you make the appointment and a chaperone will be arranged. Please click here for the practice’s chaperone policy.

 

Carers

 

Are you a carer? Carers are people who look after family, partners or friends who are ill, frail, have a disability or a mental health problem. They may be caring for another adult or be a parent of a disabled child. The care they provide is unpaid. An estimated 5% of people in Nottingham are carers. Please let us know if you are a carer. Please click here for support information if you think you are a carer. If you are a young carer click here. Our Carers Champion at the practice is Lynne. If you have any questions please ask for her at Reception.

 

Named accountable GP

 

All patients at The Valley Surgery have a named, accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you wish to know who your allocated GP is, please contact the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.  New patients will be given their named accountable GP at the point of registration by the receptionist.

 

Infection control

 

This is the latest infection control audit for the practice here.

 

GP average pay

 

The average pay for GPs working at Chilwell Valley and Meadows Medical Practice, before tax and national insurance, for 2015-2016 is £68,353. This is for 2 full time & 10 part-time GPs.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make a comparison with any other practice.