The practice is registered by the Care Quality Commission under the Health and Social
Care Act 2008. Our registration document can be found here. Our statement of purpose
can be found here.
Our approach to your healthcare
Patients’ rights and responsibilities
As a patient you have the right to:
- be registered with a named doctor
- change doctor if desired (but please remember that you may have to see any of the
doctors if your need is urgent)
- receive emergency care
- receive appropriate drugs and medicines
- be referred for specialist or second opinion if they and the GP agrees
- see your medical records or a copy, subject to certain laws
- know that by law, everyone working for the NHS must keep the contents of your medical
With these rights come responsibilities for the public.
This means being:
- courteous to staff at all times
- as prompt as possible for all appointments
- responsible for cancelling appointments in adequate time.
Who has access to patient information
We respect your right to privacy and keep all your health information confidential
and secure. It is important that the NHS keeps accurate and up-to-date records about
your health and treatment so that those treating you can provide the best possible
care. We have a fully computerised medical record system which means information
about your healthcare is held on a secure server. You have the right to know what
information we hold about you. Please ask the receptionist if you wish to see or
obtain a copy of your record. If you are referred to a hospital specialist you are
also welcome to request a copy of the referral letter. NHS Connecting for Health
is currently developing the National Care Records Service, which will create a Summary
Care Record (SCR) for each individual patient, to be held centrally. At this pilot
stage the record is limited to current medication, known allergies and adverse reactions.
Eventually the aim is to enable healthcare staff jointly involved in your care, such
as your GP and your hospital consultant, to easily access and share information through
this national record.You have the right to withdraw your consent to information being
shared. Please ask Reception for an SCR Opt Out form or download one here.
National Diabetes Audit
This GP practice is taking part in an important national project about people at
risk of diabetes and diabetes care and treatment in the NHS. The project is called
the National Diabetes Audit (NDA).
If you have diabetes, non-diabetic hyperglycaemia, impaired glucose tolerance or
pre-diabetes, your GP practice will share information about your diabetes care and
treatment with the NDA. The type of information, and how it is shared, is controlled
by law and enforced by strict rules of confidentiality and security.
For further information about how your data is used, please see the NDA patient information
Taking part in the NDA shows that this GP practice is committed to reducing diabetes
and improving care for people with diabetes.
Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to
treat our staff in a similarly respectful way. We take seriously any threatening,
abusive or violent behaviour against any of our staff or patients. If a patient is
violent or abusive, they will be warned to stop their behaviour. If they persist,
we may exercise our right to take action to have them removed, immediately if necessary,
from our list of patients.
Change of patient's personal details
If you change your name, address or contact details (such as your telephone number
or email address), please let us know as soon as possible so that we can update our
records. If you are receiving treatment at a hospital it might also be a good idea
to inform them of any changes so that both our records are consistent when we communicate
When should I see a nurse?
Nurses based at our practice treat patients for a wide range of common conditions
(e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations
and so on). You can expect to see a nurse within two working days. Our practice nurses
are also specially trained to run routine clinics for certain conditions, such as
diabetes and heart disease. (Each of our nurses specialises in a different area,
so you need to book ahead with the most appropriate person). Our reception staff
will be able to advise whether a nurse appointment is appropriate.
If you are uncertain what to do in an emergency situation please do not hesitate
to call our usual number 9430530, but do remember that many life-threatening emergencies
such as choking, heart attacks or total collapse need immediate life-saving treatment
from the emergency services. Please call 999 in these situations before calling the
Safeguarding children and adults
Please click here for a leaflet that will inform you on what to do if you have any
suspicions about the welfare of any vulnerable child or adult.
You should see your dentist for regular check ups; also, there is an out-of-hours
emergency dental service available to you once you have registered. Dental problems
should be treated by dentists, not by doctors. Dentists can prescribe antibiotics
and painkillers just as doctors do. People not registered with a dentist or just
visiting locally can consult any dentist for advice. If you have difficulty finding
a dentist please ring North Midlands NHS Area Team on 0300 300 1234. If you or your
child has a tooth knocked out, carefully pick up the tooth but do not attempt to
wash or clean it. Put it straight into a little cold milk and take it with the patient
to the dentist.
We will see overseas visitors irrespective of their origin free of charge, however
such patients should be aware that secondary care (I.e. treatment at a hospital etc.)
can incur costs depending on their country of origin.
Baby Changing And Feeding Facilities
These are available at any time when the surgery is open; please ask at the reception
desk. We would rather see babies who are comfortable and happy and we are happy to
wait until you are ready.
Patient Reference Group
We have a page dedicated for our Patient Reference Group here where minutes of meetings,
annual reports and surveys can be found.
Data For Research
As part of the practice’s contribution to medical research, we provide completely
anonymous details of patient treatment to certain reputable third party organisations.
No individual is ever identified from the information and we ourselves as potential
patients stand to benefit from this work. If you would like more information on this
issue please speak to one of the doctors.
This General Practice is research active
Conducting high-quality clinical research helps us to keep improving NHS care by
finding out which treatments work best.
In this practice, you might be asked to take part in a clinical research study. Alternatively,
ask our staff about clinical studies suitable for you.
Taking part in a clinical research study is voluntary and can be a rewarding experience.
To find local clinical research studies, go to: www.ukctg.nihr.ac.uk
To find out more about clinical research in the East Midlands visit: http://www.crn.nihr.ac.uk/east-midlands
To read about other patients who have benefited from taking part in clinical research
Asking For A Chaperone
If you are concerned about seeing a doctor or nurse on your own, please mention this
at reception when you make the appointment and a chaperone will be arranged. Please
click here for the practice’s chaperone policy.
Are you a carer? Carers are people who look after family, partners or friends who
are ill, frail, have a disability or a mental health problem. They may be caring
for another adult or be a parent of a disabled child. The care they provide is unpaid.
An estimated 5% of people in Nottingham are carers. Please let us know if you are
a carer. Please click here for support information if you think you are a carer.
If you are a young carer click here. Our Carers Champion at the practice is Lynne.
If you have any questions please ask for her at Reception.
Named accountable GP
All patients at The Valley Surgery have a named, accountable GP who is responsible
for patients’ overall care at the practice. Your named GP has been allocated to you
by the practice. If you wish to know who your allocated GP is, please contact the
practice. You can still talk to or make appointments to see any of our doctors or
nurses, not just your named GP. New patients will be given their named accountable
GP at the point of registration by the receptionist.
This is the latest infection control audit for the practice here.
GP average pay
The average pay for GPs working at Chilwell Valley and Meadows Medical Practice,
before tax and national insurance, for 2016-2017 is £75,566. This is for 2 full time
& 12 part-time GPs.
It should be noted that the prescribed method for calculating earnings is potentially
misleading because it takes no account of how much time doctors spend working in
the practice, and should not be used to form any judgement about GP earnings, nor
to make a comparison with any other practice.